Your data
Delete your account and data
Delete your account in the app settings. If you cannot sign in, email us using the contact below; you do not need to install the app to submit a request.
Can't access your account?
Email us from the address linked to your Vibe2Song account. Tell us whether you signed in with email or Google. The operator will verify your request and delete the account.
Send a deletion requestWhat we delete and what we retain
When your request is confirmed, we delete your profile, email address, settings, sessions, prompts, tracks, audio files, uploaded images, favourites, credits and purchase records linked to your account.
If you received a welcome bonus, we retain an HMAC fingerprint of your email address only while it is needed to prevent the same address from receiving the bonus again. We retain hashes of Google Play purchase tokens only while needed to prevent duplicate credit grants or link a purchase. These are pseudonymised personal data, not anonymous data: the original email address and token are deleted, but a value submitted again can be matched to its fingerprint. Laravel error logs are limited to 14 daily files; older files are removed when the log is next written. Records kept separately for an ongoing incident investigation or legal obligation are retained only while that need continues.
Before you send your request
- Do not send your password, payment details or full purchase token.
- Deleting your account does not cancel your subscription. If auto-renewal is enabled, charges will continue until you cancel the subscription separately in Google Play.
- The operator may ask for the minimum information needed to verify that the request relates to your account.
Other data requests
To request a copy of your data, a correction or a restriction of processing, use the same contact or visit our Privacy Policy.